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Passguide Guarantee

Passguide provides its customers with top of the line IT products. The products provided by Passguide are prepared by IT Experts who have vast experience and resounding knowledge in the IT field. The Certified Experts make sure the Exam Materials are updated on a regular basis with up to date exam material so no customer has to face any inconvenience while preparing for the Certification Exam. The training material will enable you to exceed in your professional life with minimum time spent on preparation and maximum knowledge gained.

Passguide values the time and money of its customers; we design our products to facilitate our customers in an efficient and effective manner. We keep our customers informed about all the current and up coming products, also regular updates are provided free of cost. Customer Support provided by Passguide is of first rate quality and available 24/7.

We are open towards change and appreciate the feedback of our customers. We strive towards continuous improvement of our products and service. We accomplish this by remaining intact with our customers and product developers alike. And this is why; if one of our customers does not succeed in an exam we not only review that product instantly we also offer consolation to our unsuccessful customer by giving him/her a full Refund of the total Purchase amount or Another Product of choice on request. That is our Warranty.

Please review the following text for details of Warranty policy:

In case of failure in your Certification Exam, Passguide.com will provide you with Money Back Warranty, without any delay. In order to avail the benefit our Warranty policy, just contact our Customer Support claiming Refund or Exchange for your purchase. Please include a scanned copy of your failed exam and we will promptly issue REFUND. If you are not interested in the Refund option you can you request for another Exam as replacement of Original purchase. The new exam should not have a cost more than that of the original exam, it may be equal or less.

Claiming the Exchange

In order to claim the Absolute Warranty by Passguide it is mandatory that all the downloaded products are deleted and all copies destroyed. The Warranty applies only to the products purchased directly from Passguide and with single-user license. An Examination Score report (PDF) should be submitted to billing@passguide.com to claim the exam exchange, a refund will be provided. It is absolutely RISK FREE!


A Passguide User can claim a refund if he fails the exam within 15 days of purchase of the product. Contact at billing@passguide.com to claim the refund. The claim for Warranty should be filed in within the 7 days of failure of the exam; otherwise Passguide.com reserves the right of final decision.

1. No refund provided on Expired, Retired or Wrong Exam Purchase. No queries for refund will be considered once the product is Downloaded and Installed, if payment is made for wrong exam or an order that is no longer accessible.

2. The product is non-refundable in case of failure in exam within 7 days of purchase of the product. It is highly recommended you spend at least 7 days to prepare for your certification exam using the Passguide training material to develop a comprehensive understanding.

3. Passguide provides only practice questions for Training Courses, Cisco, Avaya, CISSP, EMC, HP, (ISC2), Microsoft, Oracle, PMI and SSCP exams so these are not covered by 100% pass and refund Warranty.

4. No refund can be asked for if the Candidate's name and Passguide Account holder name are different.

5. Study Guides, Audio Exams, Preparation Labs and Hard Copies are not covered by Guarantee policy. Guarantee can't be claimed for Value packs, Bundles and products purchased on Special Discount Price.

6. The Final decision of Refund lies solely with Passguide.com


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