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Purchasing a Product

1. How do I purchase the products?

You need to select the product first, Add to Cart, click on Checkout and proceed to make the payment from the available Payment options.

2. How long will it take for the products to be delivered to me?

You will have access to products within a couple of minutes once you make the payment, available for download in your Member's Area.

3. I am not sure if my payment was successful or not?

A confirmation email of your successful purchase will be sent at your email by Passguide and the Payment processor.

4. My Card was charged for purchase but I never received Passguide Products?

In some cases the orders need to be manually reviewed and the product needs to be manually activated, for this purpose a 12 hour period is required. In case you still can not access your product please e-mail billing@passguide.com including date of purchase, your name, e-mail ID used to make payment, method of payment and last four digits of your credit card.

5. The system does not accept my credit card. What should I do?

Please fill in all fields in the "credit card payment" form Double check, or re-enter your credit card and billing information. If you continue to have difficulties, please call your Bank to confirm if your card can be used for online purchase. You can also contact billing@passguide.com for further assistance in payment.

6. I don't have a Credit Card is there any other way I can pay for my Purchase?

You can purchase the product in more than one way, through Paypal, Google Checkout, Moneybookers, AlertPay, Western Union and Bank Wire transfer. Further assistance can be obtained at billing@passguide.com.

7. Which credit cards does Passguide accept?

All major credit and debit cards including Visa, MasterCard, Delta, Electron and Maestro are accepted at Passguide.

8. Is my Credit Card Information Secure at your site?

Absolutely, we follow international money transfer guidelines. We process our transactions through Payment Processing Companies.

9. Are you downloadable Product free of any Virus?

Passguide website security is checked daily by McAfee antivirus software company and www.Passguides.com has been declared as a hacker-safe website.

10. Do you share your customer information database with any third parties?

The privacy of our customers is of extreme significance. At no point of time does Passguide shares any sort of customer information with third party. You will receive official emails from Passguide; email receiving can be unsubscribed from the Member's Area.

11. Do I receive a receipt?

A receipt of every successful purchase will emailed to you, the order confirmation e-mail is your receipt and is also stored in your Member's Area.

Product Questions

1. Which different Passguide products are available?

Passguide provides its customers with products for Certification and Exam Training in Test Engine form: Questions and Answers (Q&A) The Questions and Answers should be utilized to prepare for the exam in detail, passing your exam is Warranty with the Q&A. All the topics required to pass the exam are covered in comprehensive way through the questions and correct answers along with explanations (where available). Q& A are provided in Test Engine format.

2. How will I access Questions & Answers Product?

Passguide provides the Question & Answer in the form of an Interactive Test Engine. The Test Engine provides you with a Virtual Exam (test yourself with exam questions with a time limit), Practice exam (review exam questions one by one, see correct answers and explanations). The Test Engine is downloadable, installed on your PC. The "Exam Setting and Question Filter" allow you to customize the Test Engine according to your requirements.

3. How long is my product Valid?

Passguide products have a validity of 90 days from the date of purchase. After 90 days the product will not be accessible and should be renewed.

4. Can I try the Demo for Online Testing Engine for Free?

Demos are available for only a few selected exams. An overview for the products can be seen on our Samples page.

5. What does your Q&A with explanations entail?

The Question & Answer provide explanations along with rephrased version of the questions that appear in the exam. Explanations are provided for all the options so it helps you to understand why a specific Answers option is correct or incorrect. More information about available Q&A can be found on our products page.

6. How can I detect if a product has explanations or not before I make the purchase?

The page for each product Exam or Certification will specifically say if the product has only Questions and Answers, or Questions and Answers with Explanations.

7. Can I pass an exam with Passguide Question & Answers only?

It's absolutely possible, but we recommend you use one of our other products such as Study Guide, Lab preparation or Audio Exam along with the Question & Answers to develop a complete understanding and gain practical hands-on experience.

8. What are the system requirements to use the Passguide products?

There are four requirements: Windows operating system Permission to install a program in Windows Operating System Access to the Internet Install the Java Runtime Environment (JRE) Our products currently run only on Windows Operating System, we are in a process of launching our products on Linux and Mac operating Systems.

9. I'd like to try before I buy; can I see a couple of questions?

You can see an overview of our products on the Sample page, also DEMO for a few selected exams are available on product pages. Please, e-mail feedback@passguide.com and state which DEMO you would like to receive.

Downloading Products

1. How do I download purchased Product?

Follow the following steps for purchase: Go to www.passguide.com. Login to Members Login Area using the Username and Password. Your purchased exam will be visible in the "Current Products" section. Click on the required Exam to Download.

2. I need further download instructions. Where can I find it?

You can download the complete Download Manual (PDF) in your Members Area in the left column. In case of further queries, please contact support@passguide.com for assistance.

3. On how many computers I can download Passguide Software?

You can download the Passguide products on a maximum number of Two PCs. Downloading the product on more than Two PCs will lead to your account being blocked.

4. How long does it take for you to respond to my emails?

Customer satisfaction is among one of the core objectives of Passguide. Keeping that in view, majority emails received by customers are answered within the 24 hours of receipt while all emails are answered within 48 hours.

5. I purchased the product but my Username/Password is not working. How can I locate my Password?

Please E-mail your Username to the Support Team support@passguide.com including the Product you purchased and the date of purchase. Team will locate your Password and respond back.

Product Updates

1. How will I get Updates on Question & Answers?

The Interactive Testing engine is connected with the Server if the product is activated for online use. Once you start your product every time, Question & Answers are updated automatically when connected to the Internet.

2. Are your updates free?

Passguide provides "FREE" updates for its products for 90 days from the date of purchase of the original product. On expiration the product(s) will be removed from the Member's Area.

3. How often are your products updated?

Our products are updated on daily basis. Once the certification vendor updates the exam course we update our products within a matter of hours. This way our products provide up to date exam material reflecting the current exams.

4. Is it possible to extend the update period of an expired product?

Expired products can be repurchased/renewed at 30% discount from within your Members' Area for another 90 day access.

5. How do I know that there has been an update?

You can verify your version by following steps:

Method 1
- Click on "Exam" menu >> Check for updates
- In case of any update is available, it will start downloading automatically.
- In case you already have the LATEST exam material, the message NO Updates will be displayed.

Method 2
- Download a new copy from your Account Login
- It is recommended to always check for any Exam 3-4 days before you schedule the exam.

6. There has been an update but when I download I still got the old version. What should I do?

In order to get the update you should remove the History from your browser, restart the computer or clear the local web cache. To clear the local web cache open Internet Explorer, choose Tools menu then Internet Options command, and finally click the "Delete files" button.

7. My Product had before a lot of questions but their number has decreased a lot after this update. What is the reason behind this?

Only up to date and latest exam material is provided by Passguide so only necessary Questions for the exam are available in the product. When Update is made it is not necessary that the number of questions will be changed. There can be minor changes such as grammatical correction, sentence reformation, spell check, punctuation etc.

Discounts / Bundle Packs

1. How can I get discounts?

The products by Passguide are priced at discount prices. One way to avail the discount is through the purchase of Bundle Pack.

2. Which types of bundles do Passguide offer?

Passguide offers a number of bundle options mainly for Comptia and Microsoft. Please view Bundle page for more details.

3. What will be the best option for me; I am purchasing for my Company Staff Training?

If you intend to make a larger purchase and it does not fit the regular website single user account please contact on manager@passguide.com for details on this or for requesting a special quotation for your Order.


1. How is my product Warranty?

Success Warranty provided for a specific exam can be found on the Exam Page for that product. For further details you can visit our Warranty page.

2. How do I claim Warranty?

In case of failure in your exam, you need to email your failed transcript at billing@passguide.com. Also mention your preferred solution, product Extension or Product Exchange instead of refund.

3. How do I ask for a refund?

If you fail to pass your exam with our Products or service we will either credit your Passguide account for future purchase or refund you. If you need a refund please contact billing@passguide.com.


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